Trust in the Workplace Starts at the Top

A good leader knows that trust in the workplace is one of a company’s most valuable assets. Ken Blanchard, Chief Spiritual Officer of The Ken Blanchard Companies, is quick to point out, however, that trust in the workplace doesn’t just happen by itself. It must be cultivated from the top down, by the company’s leaders. In Blanchard’s article titled “How to Build a High Trust Workplace,” that appeared in the March 2017 edition of CLOmedia’s Chief Learning Officer, Blanchard cites Horst Shultze, one of the retired founders of the Ritz-Carlton Hotels, as a stellar example of a trust-building leader. During the years when Schultz was still one of the company’s executives, he established a special program for the employees. After they had completed their training, Shultze set up a $2,000 discretionary fund for each of the employees. The money was to be used to solve a customer’s problem and employees were not required to report the details of how they spent the money. Eventually, Shultze collected many heart-warming anecdotes that demonstrated employee trust and loyalty. One of his favorite stories was about a business executive who was a guest at the Atlanta Ritz-Carlton hotel. After leaving Atlanta, he had to fly to Los Angeles [...]

By | 2018-04-10T17:29:02+00:00 April 10th, 2018|Lean Learning Center|Comments Off on Trust in the Workplace Starts at the Top
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