Soave Enterprises is moving forward in 2012 with corporate growth, from continued expansion of core capabilities to diversification of its customer base.
Specifically, Soave Enterprises affiliate MPS Group is moving forward with enhancing its value propositions that include regulatory compliance and vendor management. As a service-based company, MPS Group relies on its employees to ensure that happens. According to recent survey results, it seems that the employees are going above and beyond this expectation.
Customer Satisfaction Results
The results of the 2nd annual Customer Survey conveyed what an outstanding job Soave employees at MPS are doing. MPS Group takes great pride in reporting that 81% of the clients surveyed are “extremely” or “very” satisfied with their service. Anthony Soave and the leadership team at MPS Group wish to thank their employees for their hard work and for fostering the future growth of MPS Group. Without the continued efforts of each MPS Group employee, these kinds of results would be impossible to achieve.
Anticipating Customer Needs
The #1 focus of MPS Group’s Corporate Growth Strategy is to “protect and increase market share within existing customer bases.” By leveraging the results from Customer Satisfaction Surveys, MPS is able to react to the customers’ needs to increase revenue, improve customer satisfaction and foster loyalty. As Anthony Soave promotes, the key is not simply to measure the results, but promote awareness of the results across the entire organization, and align the team towards a common goal – continuously improved performance.
Understanding and reacting to customers’ needs will be a crucial element of success at MPS Group. The survey confirmed many beliefs regarding MPS Resource Management/Total Waste Management programs, the high level of performance, and the quality of MPS operations and employees.
Identifying Future Trends at Soave
During the 2nd quarter, MPS management will be meeting with site managers to evaluate results from customers and identify trends that are impacting customer satisfaction. This collaborative effort will ensure that Soave Enterprises is able to build upon successes in past to move forward more productively towards the future.
In addition to providing exceptional customer care, MPS Group also puts the latest technologies, quality processes, and innovative management techniques to work to help each client operate more efficiently. They strive to offer dynamic results-oriented services from experts who are there when needed, spotting opportunities for positive change and preventing potential problems even before they arise.
Thanks to MPS Group’s proven processes, they are able to seamlessly drive permanent improvements throughout the entire supply and value chain for each of their clients, allowing for more growth and success within each client’s business.
About Anthony Soave and Soave Enterprises
Soave Enterprises is a diversified management and investment company founded by Detroit businessman Anthony Soave that provides strategic planning, financial and other management resources to its affiliated business ventures in the real estate, automotive retailing, beer distribution, scrap metal, industrial services and transportation industries, among others. MPS Group is an affiliate of Soave Enterprises which provides industry, waste, and resource management services to leading companies worldwide. For more information, please visit http://www.soave.com.
3400 E Lafayette
Detroit, MI 48207