Jaguar ranked the highest in sales satisfaction, according to a J.D. Power survey.
Jaguar is demonstrating its reputation as an automotive leader in sales satisfaction in the U.S., by receiving the honor of the highest ranking nameplate among luxury brands according to the J.D. Power 2013 U.S. Sales Satisfaction Index Study (SSI). This accolade is another demonstration of Jaguar’s growing momentum and pursuit of excellence in achieving world-class customer service and at Jaguar Santa Barbara we are proud to play a part in earning this achievement.
“In our ongoing mission to offer luxury customers exciting new alternatives, it is an important accomplishment for Jaguar and our retailers to achieve the number one ranking among luxury brands in the J.D. Power 2013 Sales Satisfaction Index Study,” said Jeff Curry, Brand Vice President, Jaguar North America. “This accolade demonstrates that our retailers continue to exceed customer expectations and are dedicated to delivering a great experience from the very beginning of the relationship. We know buyers first choose a brand when they fall in love with the car, and that they stay with the brand when they also fall in love with the process.”
The 2013 U.S. Sales Satisfaction Index (SSI) Study is based on responses from 29,040 buyers who purchased or leased their new vehicle in April or May 2013. The study is a comprehensive analysis of the new-vehicle purchase experience and measures customer satisfaction with the selling dealer (satisfaction among buyers). The study also measures satisfaction with brands and dealerships that were shopped but ultimately rejected in favor of the selling brand and dealership (satisfaction among rejecters) and was fielded between July and September 2013.
“We are not surprised to hear that Jaguar ranked so highly among satisfied owners,” shares Jaguar Santa Barbara General Sales Manager, Scott Westbrook. “We aim to provide the highest in sales, service, and ownership satisfaction and are proud to help the company meet these goals.”
The Jaguar brand, led by an updated lineup of sedans and sports cars, continues its dramatic growth streak with sales in the U.S. up 36% this year through October 2013, the highest in the automotive industry.
Jaguar has pushed the boundaries of what is possible for over 90 years now, offering new and innovative model updates each year. The company insists that every car the produced combines performance and beauty like no other.
About Jaguar Santa Barbara
Santa Barbara Auto group is proud to be an authorized Jaguar dealer located just off the 101 and S Hope Ave. The Jaguar team at Santa Barbara Auto Group is strongly committed to delivering an exceptional buying experience. The sale staff offers many years of experience satisfying customers’ needs. Furthermore, the Santa Barbara Auto Group offers a wide array of new and pre-owned Jaguar vehicles which customers may view online or on-site at the dealership.
The Santa Barbara Auto Group is dedicated to providing the best sales and service experience in Southern California. To learn more about any of the popular Jaguar models including the 2013 Jaguar XF or Jaguar XF 3.0, feel free to call, email, or stop by for friendly personal service.
Santa Barbara Auto Group
402 S Hope Ave
Santa Barbara, CA 93105