Indianapolis, IN, November 2012 – ComForcare of Central Indianapolis has released the results of a recent customer service survey which ranked the home care agency at the highest level for every category. The customer satisfaction survey was developed to help the Indianapolis home care franchise obtain necessary client feedback, while at the same time allowing them to benchmark their services.
“We are very pleased with the exceptional results of this survey,” says ComForcare Home Care franchise owner, Charles Smiley. “I am so proud of my team and their commitment to providing the highest level of service and care for our wonderful clients.”
The survey included five categories for clients to rank the services they received from ComForcare. On a scale of one to five (one being poor, five being excellent) the home care franchise earned an excellent score in every category. The scores were as follows:
– Caregiver Professionalism: 4.86
– Caregiver Training: 4.36
– Caregiver Performance: 4.5
– Ease of Making Schedule Changes: 4.79
– How I Would Rate ComForcare for a Friend: 4.71
Customers also specifically noted their appreciation for individual caregivers and the effectiveness of the administrative staff in the comments section. Overall satisfaction among clients was high.
“The survey and results are a testament to the importance we place on quality and customer satisfaction,” says Smiley.
ComForcare home care franchises companywide are dedicated to providing the highest level of customer service, and ComForcare Central Indianapolis is a great example of that commitment.
About ComForcare Home Care Franchises
ComForcare began in Bloomfield Hills, Michigan, in 1996 as a company dedicated to establishing a new standard in the quality of non-medical home care. After perfecting the winning formula, ComForcare began franchising. They are one of the fastest growing franchises in the country with more than 135 franchise owners who operate 150 territories throughout the United States and in Canada and the U.K.
Each independently owned and operated ComForcare office offers elderly care services including personal care, homemaking, transportation, companionship and family respite services to improve the quality of life and level of independence for every individual and family receiving our services.
ComForcare Home Care
2510 Telegraph Road, Suite 100
Bloomfield Hills, MI 48302