GREENSBORO, NC, June 1, 2012 – ComForcare Home Care Services today announced that it has been recognized with Home Care Pulse’s “Best of Home Care” distinction. Awarded to the top 25% of agencies in client and employee satisfaction scores from Home Care Pulse, ComForcare Home Care is now ranked among a select few of the best agencies in the country.
“We know that sometimes it is difficult to make care decisions when you don’t have specific experience with an agency. It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality and help them find a comfort level when choosing an agency to work with,” commented Aaron Marcum, founder of Home Care Pulse.
Home Care Pulse, a company which measures client and employee satisfaction, created the award to identify those agencies in the private duty home care space that demonstrated a passion for client and employee satisfaction. Home Care Pulse believes that honoring such companies can both educate and help families to make better care decisions for their aging loved ones.
“We chose Home Care Pulse to survey all of our clients and employees about our level of performance and responsiveness to market demands and needs,” says Richard Bober, owner of ComForcare Home Care Services in Greensboro, NC. “With this information, we have learned to make improvements and adjustments to our operations. Our goal is to be the premiere provider of in-home/non-medical services in the greater Guilford County area,” continues Mr. Bober. “The best method to do this is by surveying our clients and employees with a third party agency; and that’s what Home Care Pulse follows through on.”
The selection process for the “Best of Home Care” includes the evaluation of client and employee satisfaction in areas such as agency training, communication, overall quality of care, caregiver performance, caregiver morale, response to problems and recommendation of services to name a few.
“We want to congratulate ComForcare Home Care of Greensboro, NC for winning the “Best of Home Care” award and commend their commitment to placing high priority on client and employee satisfaction,” concluded Marcum.
To find out more about the “Best of Home Care” award or Home Care Pulse, please visit http://www.thetriad.comforcare.com.
About Home Care Pulse
Home Care Pulse was launched in 2008 and is a company specializing in measuring and benchmarking client and employee satisfaction for private duty home care agencies. Recently Home Care Pulse conducted the largest study ever performed on behalf of the private duty industry. Home Care Pulse helps agencies promote and drive business, improve service quality and increase employee loyalty. Visit http://thetriad.comforcare.com for more information.
About ComForcare Home Care
ComForcare Home Care Services is a provider of in-home/non-medical services and was founded in 2009. Its mission is to help people maintain their independence and quality of life in a their home setting in a dignified manner. Further information can be found at http://www.comforcare.com.